Testimonials
Contact Insurance strives to keep the promises set out when the company was set up. We do this by giving our customers the best possible service we can. Pushing cases through underwriting as efficiently as possible, encouraging medical professionals (where applicable) to return reports as quickly as they can and keeping constant lines of communication open with all the Underwriters we deal with means that when we contact you, we’ll always be able to tell you where your application is.
In recognition of our hard working Administration staff, here are some notes of gratitude from recent cases:
The purpose of my e.mail is to CONGRATULATE you at Contact Insurance for having such professional and wonderful Staff !!
Last Year we experienced such ‘problems’ with securing Life Cover for My Husband that I had given up with the seemingly unfair ‘underwriting system’ for this level of cover for a person over the age of 60 – healthy, working and active I hasten to add but whom had suffered from sporadic bouts of ‘bronchitis’ since a child.
By the time Contact Insurance called me last November I was extremely disillusioned with the Insurance Industry in general and sceptical that Contact Insurance could come up with ‘anything’ that would be fair and acceptable.
However, wonderful Kate Tweedle and her colleague Ann were amazing and completely saved the day because through their consistent research and determined input we secured an extremely good Life Cover for a reasonable and fair cost.
I know that this was not an ‘easy’ process!
Kate was a total professional and did exactly what she said she would do – the telephone contact was constant – the ‘paperwork’ arrived promptly – the ‘procedure’ worked extremely well being so easy to understand and Kate and Ann were always available to answer the queries and provide guidance when requested.
I even received a ‘follow up’ call from Nick Jones of your Client Relations Department who kindly offered advice regarding putting the Policy into ‘Trust’ – an option we did not know anything about and one which we are about to activate through your goodselves.
From beginning to end THANK YOU CONTACT INSURANCE for providing an excellent service!
I thought you should know about this and ask that you please extend our grateful thanks to all concerned.
Collette S.Starzacher
When I responded to an internet generated sales proposal you can imagine I was a little sceptical as to whether this was a legitimate source for competitve cover, given that I have had a financial adviser for some years, who I have tended to use for these tasks.
To cut a long story short, the two girls, Kirsten [client administrator] and Katie [insurance consultant] are a credit to your company. They have battled for months to secure an end result that was not an easy task, (given my age particularly). Their patience with obtaining 2 sets of medical reports from my wife’s and my GP, together with their tenacity in not giving-up after potential rejection from L&G was an object lesson in never giving up.
Both girls have been a pleasure to talk to on the phone, accurate and punctilious with telephone and email communications and most valuable of all, everything was completed when appropriate with a real sense of humour, which has turned what could be a rather dry and boring exercise into an enjoyable experience.
I understand your company is relatively new and young and feel sure if my dealings with Kirsten and Katie are typical of all of your staff, then you will grow the company well in these difficult times.
Robin and Lyn W, Stratford-Upon-Avon
I am very impressed with the way that Contact Insurance do business and have welcomed the updates during the quotation process from Kirsten [client administrator]. On the strength of this excellence in customer service I confirm that I will take life insurance with Bright Grey through yourselves with immediate effect. I understand that the monthly cost is £62.31.
Rob T, Hampshire
Also my thanks to your team for painlessly re-broking my life cover – I had 2 policies both taken out about 8 and 6 years ago for £150,000 flat for 20 years and £150,000 for 20 years decreasing and I am/was paying approx £98.00 per month and now I have got £600,000 of cover for 15 years flat for £93.00 pm month – okay I have lost weight got fitter and given up smoking – but they did not do a full medical. So I have 2 times the cover for the same period for slightly less cover. So a big thanks to Kirsten [Client Administrator] and the team at Contact Insurance.
Ian Elwes, West London
I’ve just received my policy documents for my mortgage protection life insurance policy through Bright Grey. I just wanted to say a big thank you to Ann [Client Administrator] for all the help she gave me filling the forms and chasing my lazy doctor! Thank You!
Dave Blatch, Cheltenham.
Thank you Contact Insurance for all your help. I will definitely be recommending you to my family and friends – the service you provided was second to none. Thank you.
Trevor Ethal, SW13
Katie thank you for your kind and prmpt assistance. I appreciate your honesty and professionalism in dealing with my queries, I found your advice extremely useful and will not hesitate to recommend your services to my family and friends.
Michael Shelley
Hello Peter
just wanted to say thank you very much for your good sound genuinely honest advice which was for the best interest to us...that is why we went with your choice!
Lynn Van De Mortel
Dear Katie,
Many thanks for all your help in patiently and knowledgeably guiding me through what is a rather complex range of product choices and also for your efficiency and responsiveness.
Shrenik Davda
Thanks for helping me to make the decision about private health care and for spending so much time making sure that we have the right cover. You were very helpful and informative. I only wish that I had made this decision before my husband’s diagnosis. Having had private health care up until my husband retired 6 years ago we should have found our own provision straight away but we put our trust in the NHS and until recently had no reason to question that decision.
Susan Lamprell
